Health and safety

GENERAL POLICY statement sent to all the employees

1st June 2009

The Charles André Group, because of its activities, is a link in the supply chain that stretches from producers of raw materials to end clients, all of whom use our services. As such, it is our duty:

• to satisfy our clients by meeting their expectations, while also offering them innovative services;
• to ensure the health and the safety of our employees, and also of the general public;
• to control and limit the impact of our activities on the environment, and to promote actions towards its protection;
• to permanently strive to improve while abiding by our values and our image: trust, the sharing of best practices, solidarity, the respect of individuals; not forgetting compliance with legal, regulatory and professional obligations.

To meet this commitment, we have:

• to act as proposers with our clients: by offering them global supply-chain services; by regularly assessing their level of satisfaction;
• to reduce the number of industrial accidents and of lorries overturning: by improving the prevention of those risks (by setting up workgroups to find new solutions); by intensifying the training in proper behaviours; by improving communication to make for a better sharing of feedback;
• to more actively raise the awareness of our employees about the importance of a healthy life (sleep, food, medicines, tobacco) and to maintain our policy of zero tolerance as concerns drugs and alcohol;
• to maintain our level of vigilance as regards the risks of theft and of misappropriation with malicious intent of our equipments;
• to intensify our environmental policy: by keeping our consumption of diesel fuel under control; by promoting alternative modes of transport (rail, river, sea); by including energy conservation as a factor in our purchases and investments; by complying with the laws and regulations for the protection of the environment;
• to pursue our policy of continuous improvement: by measuring our progress by using indicators and carrying out internal audits; by adjusting our processes and procedures to include the improvements decided upon.

Reaching those aims and meeting this commitment requires each of us to actively involve themselves, so as to provide our clients with the best possible service.

Such involvement is made all the more crucial by the economic crisis we are experiencing.

I do rely on you all.

Delphine André
Chairman and Managing Director of the Charles André Group